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Individual Healthcare Specialists, Inc. v. BlueCross BlueShield Of Tennessee, Inc.

Tenn. Ct. App.May 15, 2017No. M2015-02524-COA-R3-CV
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Case Details

Judge(s)
Presiding Judge Frank G. Clement, Jr.
Status — whether other courts must follow this ruling
Published
Procedural Posture — the stage the case had reached
bench trial

Related Laws

No specific laws identified for this ruling.

Claim Types

Breach of Contract

Outcome

Court found BlueCross breached the general agency agreement by underpaying commissions and rejected the statute of limitations defense based on inherent undiscoverability. IHS prevailed on its breach of contract claims regarding both historical underpayment and failure to pay renewal commissions directly to IHS.

Excerpt

This is a breach of contract action in which the issues hinge on the meaning of several provisions in the agreement. In 1999 and again in 2009, BlueCross BlueShield of Tennessee, Inc. ("BlueCross") and Individual Healthcare Specialists, Inc. ("IHS") entered into a general agency agreement that authorized IHS to solicit applications for individual insurance policies through IHS's in-house agents and outside "subagents." The commission rates to be paid were stated in a schedule, which was subject to modification by BlueCross. During the first eleven years, BlueCross modified the commission schedule several times and each modification was prospective only. In 2011, BlueCross modified the commission schedule and, for the first time, applied the commission schedule retrospectively. At the same time, IHS determined that BlueCross had been underpaying commissions since 1999. As a consequence, it commenced this action asserting claims for, inter alia, breach of contract and damages, while also claiming it was entitled to recover its attorney's fees based on the contract's indemnification provision. BlueCross denied any breach of contract. It also asserted the statute of limitations defense as a bar to recovering any commissions that accrued more than six years earlier, and asserted that IHS was not entitled to recover its attorney's fees because the indemnification provision did not apply to disputes between the contracting parties. Shortly thereafter, BlueCross terminated the general agency agreement and began paying renewal commissions directly to IHS's subagents instead of paying them to IHS as it had done since 1999. IHS then amended its complaint to assert a claim that BlueCross also breached the agreement by failing to pay commissions directly to IHS. Following a bench trial, the court denied BlueCross's statute of limitations defense on the ground that IHS's claims were "inherently undiscoverable." The court also determined that BlueCross breached the contract by und

What This Ruling Means

**What happened:** Individual Healthcare Specialists (IHS) had an agreement with BlueCross BlueShield of Tennessee to sell insurance policies and earn commissions. IHS used both its own employees and outside agents to sell these policies. IHS claimed that BlueCross wasn't paying them the correct commission amounts they were owed under their contract, and had been underpaying them for years. **What the court decided:** The court ruled in favor of IHS, finding that BlueCross had indeed breached their contract by underpaying commissions. The court determined that BlueCross owed money for both past underpayments and for failing to pay renewal commissions directly to IHS as required. BlueCross tried to argue that IHS waited too long to file the lawsuit, but the court rejected this defense because the underpayments were difficult to discover. **Why this matters for workers:** This case shows that companies must honor their payment agreements, even when the terms are complex. If your employer or business partner isn't paying you what's owed under a contract, you may have legal options even if the problem wasn't immediately obvious. The court's rejection of the "too late to sue" defense is encouraging for workers who discover payment issues years later.

This summary was generated to explain the ruling in plain English and is not legal advice.

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